Residential IT support
Straightforward help with home computers, Wi-Fi and everyday technology
Tell us what is happening, which device or service is affected and what you have already tried. We will help identify a sensible next step.
Home IT help without the jargon
Residential support remains an important part of JM Restart. It has its own route so home customers can quickly describe the device, connection or account they need help with.
Computers and laptops
Help with faults, slow performance, software, upgrades, setup and understanding the available repair options.
Wi-Fi and connectivity
Support investigating home Wi-Fi, internet access, connected devices and common network problems.
Email and accounts
Practical assistance with email setup, account access and common service or device configuration issues.
Ongoing home protection
Want more than one-off support?
Home Shield brings managed security, device oversight, remote-support access and optional backup protection together for suitable home computers.
What to include when requesting help
- The device, service or connection affected
- What you expected and what happened instead
- Any visible error message
- Whether the problem affects anything else
Please do not send passwords or authentication codes by email or web form.