Business IT support and technology consultancy
Practical IT support that keeps your business moving
JM Restart helps organisations manage day-to-day IT, Microsoft 365, cyber security, networks, telecoms, connectivity, websites, business email and domains, backed by clear advice and a straightforward route to support.
Based in Ipswich, supporting Suffolk and East Anglia, with remote services available more widely.
Business-first IT support and consultancy
Clear advice for non-technical decision-makers
One route for IT, connectivity and web services
How JM Restart can help
Connected technology services, explained clearly
Choose the area that best matches what you need. If the issue crosses several systems, we can look at the wider picture rather than treating each component in isolation.
Managed IT services
Ongoing support for users, devices, Microsoft 365, security and the everyday technology your organisation depends on.
IT consultancy and projects
Practical guidance for technology decisions, improvements, migrations, infrastructure and business change.
Telecoms and connectivity
Help with business broadband, VoIP, Wi-Fi, cabling, networking and the connections between your people and systems.
Web, email and domains
Support for websites, business email, hosting, domains and DNS, whether you are planning something new or need ongoing help.
Managed IT support
A clearer way to manage business technology
When IT problems interrupt work, it helps to have one team that understands how your users, devices, cloud services and network fit together.
JM Restart can provide outsourced IT support or work alongside the people already looking after your technology. We focus on practical priorities, understandable recommendations and solutions that fit the way your organisation works.
Support can include
- Day-to-day user and device support
- Microsoft 365 and cloud services
- Cyber security improvements
- Networks, Wi-Fi and infrastructure
- Hardware and software advice
A practical working relationship
Technology decisions without the unnecessary complexity
Good IT support is not only about fixing faults. It is also about reducing avoidable problems, making sensible improvements and giving decision-makers enough clarity to move forward confidently.
Understand the requirement
Start with the people, systems and business outcome, not a predetermined product.
Set practical priorities
Separate urgent risks from useful improvements and longer-term plans.
Keep communication clear
Explain recommendations in plain English and agree the next action.
Web services
Web, email and domain services that keep your business connected
Planning a new website, moving business email, registering a domain or sorting out DNS? JM Restart provides practical help with setup, migration and ongoing support.
Already a customer?
Are you an existing JM Restart web customer, or were you previously with Hostoven? JM Restart now supports former Hostoven customers with hosting, email, domains, DNS and related web-service enquiries.
Residential support
IT help for home and residential customers
Need help with a computer, Wi-Fi, email or another home technology problem? Use our residential support route to tell us what is happening and how we may be able to help.
Meet the team
Real people behind your IT support
JM Restart combines business leadership, hands-on technical experience and careful financial management to give customers a practical, accountable support relationship.
Matthew Baker
Managing Director
Jason Mok
Managing Director
Lorraine Draper
Finance Director
Our partners
Technology selected around your needs
We work with established technology vendors, distributors and wholesale providers to source, implement and support practical solutions for business and residential customers.
Recommendations are based on what fits your organisation, existing systems and budget, not on forcing every customer towards the same brand.
Common questions
A useful place to start
If you are unsure which service fits, contact JM Restart with a short description of what you need. We can help identify the right next conversation.
Can JM Restart support Microsoft 365 and business email?
Yes. Microsoft 365, cloud services and business email sit alongside our wider IT and web-service support.
Can you help with networks, Wi-Fi and telecoms?
Yes. JM Restart can assist with business networks, infrastructure, Wi-Fi, connectivity, cabling and VoIP requirements.
Where can JM Restart provide support?
We are based in Ipswich and support customers across Suffolk and East Anglia. Many services can also be delivered remotely to organisations elsewhere in the UK.
Let’s make your next IT decision clearer
Tell us what is working, what is getting in the way and what you need to achieve. We will help you identify a sensible next step.