IT support packages
Contract IT support built around your organisation
Bronze Managed IT Support brings remote help, monitoring, patching, security, cloud backup and ongoing planning into one accountable service.
From £70 excluding VAT per managed device per month. Final scope and pricing are confirmed in your proposal.
Choose the right support relationship
Ad-hoc help or an ongoing agreement?
Both routes have a place. The right choice depends on how much your organisation relies on technology and how much certainty, oversight and planning it needs.
Ad-hoc IT support
Useful when you need help with a particular fault, change or project and do not need an ongoing managed relationship.
- Support begins when you contact us
- Work is scoped and quoted for the immediate requirement
- On-site visits are charged on the applicable call-out basis
Available now
Bronze Managed IT Support
From £70 excluding VAT per managed device per month.
Designed for organisations that want clear support routes, ongoing oversight and a more planned approach to technology.
- In-scope remote support during working hours, subject to fair use
- Monitoring, patching, MDR, email security and SaaS backup
- Account reviews, network monitoring and IT planning
Included in Bronze
Day-to-day support, protection and planning
Bronze is the managed package currently available. Your proposal confirms the covered devices, users, cloud data, network equipment and responsibilities before the service begins.
Helpdesk and remote support
In-scope remote support during standard working hours is included, subject to a fair-use policy and the responsibilities agreed in your contract.
Monitoring and patching
Atera monitoring, patching and maintenance for supported devices, with appropriate custom scripts where they benefit the customer.
Managed cyber security
One Bitdefender GravityZone Secure Plus licence with MDR is included per managed device, together with email security for the agreed scope.
Cloud monitoring and backup
Microsoft 365 monitoring and one OpenText SaaS-backup licence for Microsoft 365 or Google Workspace are included per managed device as the standard basis. Cloud licences are charged separately.
Device and network monitoring
Oversight of covered computers and supported network equipment, helping the team identify maintenance needs and recurring issues.
Reviews and IT planning
Regular account reviews, practical consultancy and forward planning that connect support experience with business priorities.
For more detail on the day-to-day service, see Proactive IT Support. For projects and longer-term decisions, visit IT Consultancy.
A proposal you can understand
What the monthly price covers
Bronze starts from £70 excluding VAT per managed device per month, with no minimum number of managed devices.
Each managed device normally includes one Bitdefender GravityZone Secure Plus licence with MDR and one OpenText SaaS-backup licence. The mapping can be adjusted where the customer needs a different arrangement, and the quotation will identify the covered devices and backup users.
In-scope work during standard working hours is included. Remote support is subject to fair use. Work outside the agreed scope and out-of-hours support are charged separately. On-site visits carry a visit charge, while labour for in-scope work is included.
Onboarding is quoted for each customer. Microsoft 365, Google Workspace, Adobe, connectivity and other optional licences or services are also charged separately. Your proposal will define the covered devices, users, cloud data, responsibilities and costs before the agreement begins.
Optional services
- Microsoft 365, Google Workspace and Adobe licences
- Cyber Essentials, CyberSmart and security-awareness services
- Exclaimer, Cloudflare and Bitdefender PHASR
- Internet connectivity and VoIP
- Hardware setup, cabling and project work
- Website design and website services
Practical service information
Clear ways to reach us, wherever your team is working
Support hours and contact routes
Our standard working hours are 09:00 to 17:00, Monday to Friday, excluding UK bank holidays and announced company closures. Work between 08:00 and 18:00 may be arranged to accommodate business hours. Out-of-hours help may also be available at the applicable rate.
Email [email protected] to raise a ticket, use [email protected] to reach the available team, or call 01473 527430. Shared routes help us respond even when a particular team member is unavailable.
Remote and on-site coverage
Many support needs can be handled remotely. Regular on-site IT support is available within approximately one hour of Ipswich, subject to the agreement and visit arrangements.
JM Restart also supports customers elsewhere in England. Wider-area on-site work can be discussed and quoted where practical.
From review to reliable support
Build the agreement in four controlled steps
Review
Understand your users, devices, services, suppliers, current concerns and business priorities.
Define
Agree responsibilities, support routes, coverage and the services that belong in the proposal.
Onboard
Document the environment, prepare access, deploy agreed tools and give users a clear way to ask for help.
Improve
Use support experience and ongoing reviews to prioritise maintenance, risk reduction and future investment.
Common questions
IT support agreements, explained
Which managed package is available now?
Bronze Managed IT Support is the current named package. A bespoke agreement can also be considered where an organisation has different requirements.
Is support really unlimited?
In-scope remote support during standard working hours is included under a fair-use policy. Projects, hardware setup, work outside the agreed day-to-day scope, out-of-hours support and on-site visit charges are handled separately.
Is there a minimum device count?
No. Bronze is priced per managed device without a minimum number of devices. The final quotation reflects the users, cloud services, backup coverage and wider support scope involved.
How are contracts paid?
Managed IT support is billed monthly in advance and collected by Direct Debit through GoCardless.
Can you work alongside our existing IT person or provider?
Yes. JM Restart can provide additional capacity, cover selected services, support projects or act as an escalation route. Responsibilities are agreed during scoping.
Do you support Apple, Linux and mobile devices?
JM Restart supports a broad range of environments, including Windows, macOS, iOS, Android and Linux, with particular depth in Windows. Actual monitoring, management and patching depend on the device, operating system and agreed tools.
Ready for a clearer IT support arrangement?
Tell us about your team, technology and current support. We can help define a practical scope and quotation.